Genisys Credit Union

Message: Words cannot describe how much these people treat you like family and make sure you get taken care of in the most professional and caring way possible. I’ve been a member since I think 2016 and have gotten multiple loans throughout the years from Ritu, pat, Wendy, and more recently Edy and Jennifer. Edy and Jennifer are amongst the nicest people I’ve ever met and make sure I’m taken care of financially and personally! The blue bell branch will go to the ends of the earth if it means they’re able to assist you! Thank you.

Message: I am a new client of Genisys because they funded my auto loan. The reason for the 3 stars is due to the inconvenience of setting up and maintaining auto-pay online. I am able to enter my account information for recurring payments but if I want to make an additional payment, I will have to cancel my recurring payments, make an additional payment, and then reenter my information to reestablish my recurring payments. This process was confirmed by a Genisys employee and it just doesn't make sense. I've never come across anything like this with any other bank institution. Maybe they want to discourage additional payments, idk. Another dislike (which is not a huge deal) is I can only make a maximum payment of $2500 online.

Message: I have had a few auto loans with Genisys and have always had a 100% positive experience. The staff is always treated me professional, from Wendy, Pat and Ritu, I would not bank any where else.

Message: I have had a good experience with our local facility on rte 202. Teh employees and mgr have been positive. I also have a loan with an attractive rate that is a positive. I also have a checking account with a high interest rate if the accoint has at least $7500 balance.. The negative experience has been with your auto breakdown coverage which has been a total negative. The lady who I spoke to on the phone knew almost nothing about the plans as she struggled to give me even the barest information. She had me wait while she tried to look up answers to my questions but when she came back on the phone she still had almost no answers. Finally i could wait no longer and I asked her to do the proper research and get back to me which she promised to do.. but never did! John Henry.

Message: I was referred to Genesis credit union by a local used car dealership to purchase a 2002 BMW, for $5000.. After review of my credit history they recommended and offered to transfer all my revolving debt to a lower interest loan.. Most importantly, my credit score went up into the mid 700s thereafter.

Message: This bank and staff, especially Patricia Hiltner has been the biggest blessing for me on all levels. They really care about their customers and are willing to help you and not throw you for a loop. I feel so happy to have been referred to them and will continue to use them for years to come!